Shipping policy

Shipping Policy

Last Updated: May 2026

At Digital Vision, we are committed to providing a smooth and reliable shopping experience for all customized and personalized product orders. Please review our shipping policy carefully before placing an order.

1. Order Processing Time

All customized and personalized orders are processed within 2–5 business days from the date of order confirmation.

  • Orders placed after business hours may begin processing the next business day.
  • No processing or dispatch takes place on Sundays or public holidays.
  • Processing time may vary depending on product type, customization requirements, and order quantity.

Orders are processed only after successful payment confirmation.

2. Shipping Charges

We ship across India using trusted courier partners.

Shipping Charges:

  • Free Shipping on most prepaid orders unless otherwise mentioned on the product page.

Additional shipping charges may apply for:

  • Remote locations
  • Bulk orders
  • Express delivery requests

3. Estimated Delivery Time

Estimated delivery time after dispatch:

Location Estimated Delivery Time
Metro Cities 3–7 business days
Tier 1 & Tier 2 Cities 5–8 business days
Remote / Rural Areas 7–10 business days

Delivery timelines are estimates and may vary depending on courier operations and location.

4. Shipping Partners

We use reliable courier and logistics partners for deliveries across India.

Tracking details will be shared via:

  • SMS
  • Email
  • WhatsApp (if available)

once your order is dispatched.

5. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delivery delays or failed deliveries caused by:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailability

Additional shipping charges may apply for re-shipping returned parcels.

6. Delayed or Lost Shipments

While we strive to deliver orders within estimated timelines, delays may occasionally occur due to:

  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • High seasonal order volumes

Digital Vision shall not be held liable for delays caused by third-party courier services.

If your shipment appears delayed or lost, please contact us and we will assist in coordinating with the courier partner.

7. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • An incorrect order

please contact us within 48 hours of delivery.

We strongly recommend recording an unboxing video while opening the package to help verify damage claims.

For eligible replacements or refunds, please refer to our Refund & Return Policy.

8. International Shipping

Currently, we ship within India only.

Orders placed for international delivery may be cancelled and refunded automatically.

9. Contact Information

For shipping-related questions or support, please contact us:

Digital Visio

SCO-81, Sector 38-C
Chandigarh – 160036
India

📧 Email: digitalvision38c@gmail.com
📞 Phone: +919876048870
🌐 Website: https://digitalvision.in

🕒 Business Hours: Monday to Saturday, 11 AM – 8 PM