Terms of service

Terms of Service

Last Updated: May, 2026

Welcome to Digital Vision. The terms “we”, “us” and “our” refer to Digital Vision. Digital Vision operates this website and online store, including all related information, content, features, tools, products, and services to provide customers with customized and personalized printing products.

Our store is powered by Shopify, which enables us to provide ecommerce services to you.

By visiting, accessing, or using our website and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under parental or guardian supervision

You agree to provide accurate, complete, and current information for all purchases and account activities.

You are responsible for maintaining the confidentiality of your account and password.

SECTION 2 – CUSTOMIZED PRODUCTS

Digital Vision specializes in customized and made-to-order products including:

  • T-shirts
  • Mugs
  • Photo gifts
  • Corporate gifts
  • Souvenirs
  • Customized merchandise

Customers may upload:

  • Photos
  • Logos
  • Artwork
  • Text
  • Design files

By uploading content, you confirm that:

  • You own the rights to the content, or
  • You have permission to use it

We are not responsible for copyright or trademark violations caused by customer-submitted content.

We reserve the right to refuse any order containing:

  • Offensive material
  • Illegal content
  • Hate speech
  • Explicit content
  • Copyright-infringing material

SECTION 3 – PRODUCT INFORMATION

We make every effort to display product colors, previews, and descriptions accurately.

However:

  • Actual printed colors may vary slightly due to screen settings and printing methods
  • Product previews are for reference purposes only
  • Minor alignment or color variations are not considered defects

Product descriptions, pricing, and availability may change without notice.

SECTION 4 – ORDERS

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order
  • Cancel suspicious or fraudulent orders
  • Limit quantities
  • Refuse service

Orders are confirmed only after successful payment processing.

Please review your customization details carefully before placing your order. Once production begins, changes or cancellations may not be possible.

SECTION 5 – PRICING & PAYMENTS

  • All prices are listed in INR (₹)
  • Prices may change without prior notice
  • Applicable taxes and shipping charges may be added during checkout

Payments are securely processed through trusted third-party payment gateways.

We do not store your card or banking details on our servers.

SECTION 6 – SHIPPING & DELIVERY

Customized products require production time before dispatch.

Delivery timelines are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volume
  • Incorrect customer information

We are not responsible for delays caused by third-party courier services.

Risk of loss transfers to the customer once the order is handed over to the shipping carrier.

SECTION 7 – RETURNS, REFUNDS & CANCELLATIONS

Because personalized products are made specifically for each customer:

  • Customized products are generally non-returnable and non-refundable
  • Orders cannot usually be cancelled after production starts

If you receive:

  • A damaged product
  • An incorrect item
  • A defective product

Please contact us within 48 hours of delivery with:

  • Order details
  • Photos/videos of the issue

Approved cases may qualify for replacement or refund at our discretion.

SECTION 8 – INTELLECTUAL PROPERTY

All website content including:

  • Logos
  • Product designs
  • Images
  • Graphics
  • Text
  • Website layout

belongs to Digital Vision or respective licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use website content without written permission.

SECTION 9 – THIRD-PARTY TOOLS & LINKS

Our website may contain third-party tools, integrations, or links.

We are not responsible for:

  • Third-party websites
  • External services
  • Third-party policies or practices

Use of such services is at your own risk.

SECTION 10 – SHOPIFY PLATFORM

Our store is hosted on Shopify.

By using our website, you acknowledge that Shopify may process certain customer information to provide store functionality and ecommerce services.

You can review Shopify’s privacy policy here:
Shopify Privacy Policy

SECTION 11 – USER CONTENT & FEEDBACK

If you submit reviews, feedback, suggestions, photos, or other content, you grant Digital Vision permission to use, reproduce, and display such content for business and promotional purposes.

You agree not to upload content that:

  • Violates laws
  • Infringes copyrights or trademarks
  • Contains malware or harmful code
  • Is abusive, defamatory, or offensive

SECTION 12 – PROHIBITED USES

You agree not to:

  • Use the website for unlawful purposes
  • Upload malicious software
  • Attempt unauthorized access
  • Interfere with website security
  • Misuse customer or business information

We reserve the right to terminate access for violations of these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES

All services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee:

  • Uninterrupted service
  • Error-free operation
  • Exact color matching
  • Compatibility with all devices

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Digital Vision shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Shipping delays
  • Customer-uploaded content issues
  • Technical interruptions

Our maximum liability shall not exceed the amount paid for the order.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Digital Vision, Shopify, and affiliated parties from claims or damages arising from:

  • Violation of these Terms
  • Misuse of the website
  • Customer-uploaded content
  • Violation of intellectual property rights

SECTION 16 – GOVERNING LAW

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Chandigarh, India.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated revision date.

Continued use of the website constitutes acceptance of revised Terms.

SECTION 18 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Digital Vision

SCO-81, Sector 38-C
Chandigarh – 160036
India

📧 Email: digitalvision38c@gmail.com
📞 Phone: +919876048870

🌐 Website: https://digitalvision.in